You may convert your Citi Points to Clubpoints now and easily redeem selective products and privileges with finest quality such as the latest gadgets, trendy home appliances, gourmet goodies, the most anticipated events and blockbusters. Moreover, you can also choose to offset selected HKT service fees by Clubpoints, including CSL, 1O1O, Netvigator, HKT Home Phone and Club Shopping, etc! Convert your points now and explore fantastic rewards at The Club!
Simple steps to convert Citi Points to Clubpoints!
Photo for reference only
Citi Points Conversion to Clubpoints FAQ
What is the Citi Points Conversion to Clubpoints?
How do I access to The Club Online Platform?
How does the Citi Points Conversion to Clubpoints work?
My mobile number registered with The Club is different from my mobile number registered with Citi. What should I do?
Are there any restrictions on the Citi Points Conversion to Clubpoints?
What is the redemption ratio for Citi Points Conversion to Clubpoints?
Are there charges for using Citi Points Conversion to Clubpoints?
When and how will the redemption show in my account?
Can the Citi Customer Service make the Citi Points Conversion to Clubpoints for me?
Tips: Clubpoints are easy to use
Using Clubpoints is so rewarding! It’s easy to use your clubpoints to offset the price when
making purchases at Club Shopping and enjoy the offer.
From now till December 31, 2022, every 5 Clubpoints can offset HK$1
(original rate is 10 Clubpoints to offset HK$1)
Just slide the bar to choose your Clubpoints at checkout.
The Club is HKT’s loyalty program and digital ventures arm. You can join for free, even if
you’re not a HKT customer. As a member, you’ll enjoy exclusive deals and earn Clubpoints
on The Club’s shopping, travel, and insurance services, along with spending on designated
HKT affiliates and numerous merchant partners. You can then use your Clubpoints to
redeem awesome rewards or to offset your spending on various The Club services.
Login and register for The Club now!
Or download The Club App to apply now
Not a Citi Credit Cardholder?
Apply now and experience a world of rewards.
“Citi Points Conversion to Clubpoints” Terms and Conditions
- Citi Points Conversion to Clubpoints Service (“Service”) applies to Principal Cardholders ("Cardholders") of Citi Classic Card, Citi Gold Card, Citi Rewards Card(except Citi Rewards UnionPay Card), Citi PremierMiles Card, Citi Plus® Credit Card, Citi Prestige Card and Citi Ultima Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Cards"), and Cardholders have to be The Club members.
- This Service is applicable to Cardholders’ Citi Points Conversion to Clubpoints (“Redemption”) via The Club’s official website or mobile application (“The Club Online Platform”).
- To enjoy this Service, Cardholders must verify their identity by providing the last 4 digits of their Eligible Cards and their mobile numbers registered with The Club (which must be the same as the registered mobile numbers with Citibank) to receive a One-Time Password, and the identity verification will be confirmed upon the One-Time Password being correctly entered. Cardholders can select the Citi Points amount to convert to Clubpoints and complete the Redemption under the Service.
- Citibank and The Club are not responsible for any failure to submit and/or process any Redemption arising from Cardholders’ exit, voluntarily or involuntarily, during any of the steps illustrated under Clause 3, including but not limited to network disconnection, technical device malfunction or any delay, interruption or disruption of The Club’s Online Platform or system.
- Each Cardholder can only perform Redemption once per day. The minimum amount of Clubpoints that can be converted under each Redemption is 525 Clubpoints. The maximum aggregate amount of Clubpoints that can be converted by the same The Club account per day is 5,250 Clubpoints. 21 Clubpoints is one unit; Cardholders can only choose to redeem in multiples of 21 Clubpoints. The Redemption is subject to the Cardholder’s available Citi Points in the Eligible Card account. Clubpoints will be credited to the member’s The Club account instantly upon successful Redemption.
- The amount of Citi Points redeemed will be deducted from the Cardholder’s Eligible Card account.
- The Redemption rate may vary by credit card types and may change from time to time. The exact Citi points required for Redemption are based on the Redemption rate displayed at The Club Online Platform at the time of Redemption.
- Cardholders must promptly update Citibank of any change to their mobile number. Such updated mobile number must be the same as the registered mobile number with The Club in order to enjoy the Service. Citibank and The Club shall not be liable to any Cardholders or anyone else for any losses or damages arising from the Service.
- Once the Redemption is confirmed, it is irreversible and it cannot be cancelled, returned, exchanged or traded for cash or other promotion.
- Unless otherwise specified, Terms and Conditions of the Citi ThankYouSM Rewards Program apply. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.
- Clubpoints are provided by Club HKT Limited and governed by the terms and conditions of The Club.For details, please visit https://www.theclub.com.hk/en/terms-and-conditions.html.