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The Citi Mobile® App

The Citi Mobile® App

A simpler, faster and safer way of banking is here.

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Citi Mobile App Store
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Get more with just one app

Designed with you in mind.

We’ve been working hard to bring you a quicker and smarter mobile banking experience that continues to be all about you.
You’ll now have greater flexibility at your fingertips, with personalized views and new features designed to be quick and hassle-free.

Everything at a glance

Everything at a glance

Quick account updates

Instant view of key account information and transactions in a few swipes.

Never miss a statement

Get quick access to your bank New and credit card statements anytime, anywhere.

Real-time action

Stay informed of actions you need to take with our reminders.

Get more out of Citi

Get more out of Citi

Get More - Discover a selection of personalized product offers and services just for you and get more out of your account. Don’t miss the chance to review the exclusive offers!

Exchange foreign currencies at preferred FX rates

Exchange foreign currencies at preferred FX rates

Citibank Global Wallet – activate the function and buy foreign currencies at your preferred rates. You may then use your Debit Mastercard to shop on international websites directly with your foreign currency accounts. You won’t be charged any handling fee.

Flexible financial management in a few taps

Flexible financial management in a few taps

Pay Later – Quickly view and convert your credit card purchases or statement balance into monthly installments. Enjoy more choices and flexible repayment options with just a few taps!

Other features for your banking needs

Other features for your banking needs

Citi Pay With Points

Offset your designated transactions with your points.

Quick Cash

Get instant cash in just a few taps, anytime, anywhere.

Citi PayAll

Turn payments into reward points and rebates.

Citi Mobile® Token

Authenticate your transactions securely with ease. details

Frequently Asked Questions

  • 1. What is Citi Mobile® Token?

    Citi Mobile® Token is a new feature within the Citi Mobile® App to generate a unique, One-Time Password (OTP) in order to authenticate online and mobile transactions. It is an alternative to other authentication methods such as a physical Security Device, or OTP via SMS, yet is more secure, instant and convenient. The Citi Mobile® Token can only be activated with the Citi Mobile® App on ONE mobile device at a time which provides you with an additional level of security.

  • 2. What are the benefits of the Citi Mobile® Token?

    The benefits of the Citi Mobile® Token are:
    Secure - Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.
    Instant - Direct generation of OTP, without the need to wait for an SMS anymore.
    Convenient - Generate an OTP anytime without a physical Security Device or network connection.

  • 3. When do I use the Citi Mobile® Token?

    For designated online/ mobile transactions which require additional authentication for a higher level of security, you can use the Citi Mobile® Token to generate OTP/ Transaction Authorization Code (TAC) to perform the authentication. Examples of transactions requiring OTP: Payment & Transfers, Enroll/ View eStatement or eAdvice, Stock Trading, Email Address Update. Examples of transaction requiring TAC: Add a New Payee.

  • 4. Can I use the Citi Mobile® Token without the Citi Mobile® App installed?

    No, Citi Mobile® Token is a feature within Citi Mobile® App. Thus, you will not be able to use the Citi Mobile® Token without the Citi Mobile® App.
    Currently Citi Mobile App is available in the following 16 markets: Hong Kong, China, India, Indonesia, Japan, Korea, Malaysia, Philippines, Singapore, Thailand, Taiwan, Vietnam, Australia, United Arab Emirates, United Kingdom and USA. You can get our app in Apple App store or Google Play store in these markets by searching “Citibank HK”. If you are not able to download Citi Mobile App from the Apple App store or Google Play store , please call CitiPhone Hotline +852 2860 0333

  • 5. Can I generate an OTP when my Citi Mobile® Token activated device does not have a network connection?

    Yes, Citi Mobile® Token does not require any internet connection to generate an OTP.

  • 6. How do I activate the Citi Mobile® Token on my mobile device?

    You can simply follow a few simple steps to activate Citi Mobile® Token

  • 7. How do I use the Citi Mobile® Token to generate an OTP for banking transactions initiated on Citibank Online and Mobile that require authorization?

    You can simply open the Citi Mobile® App and follow a few simple steps to generate an OTP.

  • 8. How do I use the Citi Mobile® Token to authenticate transactions in the Citi Mobile® App on my Citi Mobile® Token activated device?

    You can simply enter your 6-digit Citi Mobile Token Unlock Code to authenticate transactions at Citi Mobile App.

  • 9. How do I use the Citi Mobile® Token to generate a Transaction Authorization Code (TAC) for adding a payee via Citibank Online?

    The steps are similar to generating a TAC with the physical Security Device. You can simply log in the Citi Mobile® App and follow a few simple steps to generate a TAC with the Citi Mobile® Token.

  • 10. Why do I need to create a 6-digit Citi Mobile® Token Unlock Code in order to use the Citi Mobile® Token?

    Your unique 6-digit Citi Mobile® Token Unlock Code ensures that only you have access to the Citi Mobile® Token activated device and can generate an OTP and / or TAC. For security reasons and to protect your interests, you should not share your Unlock Code with anyone. You can change your Unlock Code in the Settings of Citi Mobile® App when necessary.

  • 11. What if I forgot my Citi Mobile® Token Unlock Code?

    You can reset the Unlock Code by signing on the Citi Mobile® App and entering an OTP SMS sent to your registered mobile phone number. Simply follow the “Forgot Unlock Code” on the Citi Mobile® Token page to reset it.

  • 12. Why is my OTP authentication unsuccessful?

    Your OTP authentication may be unsuccessful because you have entered an incorrect Citi Mobile® Token Unlock Code. Please try again with a correct Unlock Code. If you have entered an incorrect Unlock Code for more than a number of times in a row, you will no longer be able to log in to your Citibank Online and the Citi Mobile® App for security reasons. Please call CitiPhone at (852) 2860 0333 to release your account.

  • 13. Can I have my Citi Mobile® Token activated on more than one mobile device?

    For security reasons, your Citi Mobile® Token can only be activated on ONE mobile device at a time. If you would like to change the mobile device on which your Citi Mobile® Token is activated, simply complete the activation process on the mobile device you would like to change to. Once the activation is completed, the Citi Mobile® Token on the previous device will be automatically deactivated immediately.

  • 14. Can I activate the Citi Mobile® Token on someone else’s device if I don’t have my own device with me?

    For security reasons, your Citi Mobile® Token can only be activated on ONE mobile device at a time. We strongly recommend you register the Citi Mobile® Token on your personal device that you commonly use.

  • 15. How do I deactivate the Citi Mobile® Token?

    There are 3 ways to deactivate your Citi Mobile® Token:

    • Log in to your Citi Mobile® App→ Select the “Profile” button located in the top left hand corner → Under Profile & Setting select “Manage Citi Mobile® Token”
    • Enable the Citi Mobile® Token on another mobile device. The Citi Mobile® Token on the previous mobile device will automatically be deactivated instantly.
    • Call CitiPhone at (852) 2860 0333 to deactivate your Citi Mobile® Token.
  • 16. How do I activate the Citi Mobile® Token on my new mobile device?

    Simply activate the Citi Mobile® Token on your new mobile device; the Citi Mobile® Token will be automatically deactivated on the previous device.

  • 17. I lost my Citi Mobile® Token activated device. What should I do?

    You should deactivate the Citi Mobile® Token immediately by the methods mentioned in Q15.

  • 18. Can I still use my physical Security Device or get an OTP via SMS after activating the Citi Mobile® Token?

    For the time being, you can still use your physical Security Device or get an OTP via SMS. However, Citi Mobile® Token offers you a more secure, instant and convenient way to authenticate online and mobile transactions. Generating an OTP with the physical Security Device will no longer be available after December 31, 2017.

  • 19. Why am I not able to see the option of using a physical Security Device or generating an OTP via SMS to authenticate my transaction in the Citi Mobile® App?

    Once you have activated the Citi Mobile® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile® App. Simply input your 6-digit Citi Mobile Token Passcode and your transaction will be automatically authenticated.

  • 20. I have entered incorrect Citi Mobile® Token Unlock Code for multiple times and cannot login to online/mobile banking, what shall I do?

    You can click here to reset your password and unlock your account.

  • 1. What is Face ID/fingerprint login?

    Face ID is a feature that enables login authentication based on facial map stored on your Apple iPhone. Fingerprint Login is a feature that enables login authentication based on fingerprints stored on your Apple iPhone device or Android™ device. It is an alternative login mechanism to Citibank Online User ID and Password.

  • 2. Which phone models are eligible for Face ID/fingerprint login?

    iPhone Face ID login is currently available on Apple iPhone X, iPhone XS, iPhone XS Max and iPhone XR. iPhone Touch ID Sensor login is currently available on Apple iPhones that support fingerprint identity sensor with iOS version 9 or above while Android Fingerprint Authentication is currently available on Android™ phones with Android™ OS version 6.0 (Marshmallow) or later versions AND compatible with Trusted Execution Environment (TEE).

  • 3. Is Face ID/fingerprint login safe?

    Only facial map/fingerprints stored on your device can be used to access the app. Your facial map/fingerprints data will not be stored in the Citi Mobile App or kept anywhere within Citibank. You can enable or disable Face ID/Touch ID/Fingerprint Authentication any time by selecting “Profile” button located in the top left hand corner → Under Profile & Setting select “Touch ID/Face ID”

  • 4. I have a few fingerprints stored in my phone. Do all of them have access to my Citibank account?

    When you enable fingerprint login, any fingerprint stored on your device can be used to log on to Citi Mobile app. If you have changed/removed your fingerprint(s) on your device, you will be requested to enable your fingerprint login again.

    For security reasons, we recommend that you do not register third party finger prints in your device. This is to protect not just your Citibank account but the rest of your personal details in your device.

  • 5. What if my Face ID/fingerprint login - enabled phone is lost or stolen?

    If your mobile device is lost or stolen, please contact our CitiPhone Banking at (852) 2860 0333 to suspend your online/mobile banking service; and your mobile service provider to suspend your SIM card and request a new one with the original mobile number.

    After you get a new SIM card, you can contact us again to re-enable the online/mobile banking service. We strongly recommend you to change your password via Citibank Online for security reasons.

  • 6. Can I disable Face ID/fingerprint login for Citi Mobile App at any time?

    Yes, you can disable the Face ID/fingerprint login at any time by selecting “Profile” button located in the top left hand corner → Under Profile & Setting select “Touch ID/Face ID”

  • 7. How long is my Face ID/fingerprint login enrollment for the Citi Mobile App valid?

    For security reasons, enrollment of the Face ID/fingerprint login for the Citi Mobile App is valid for 90 days. If you have not logged into the Citi Mobile App by manually entering the password within 90 days, the Face ID/fingerprint login will be disabled for the Citi Mobile App. If you wish to re-enable Face ID/fingerprint login, please selecting “Profile” button located in the top left hand corner → Under Profile & Setting select “Touch ID/Face ID”

  • 8. Will the Face ID/fingerprint login for the Citi Mobile App be disabled once I change my mobile number or service provider?

    Changing the mobile number or service provider will not disable the Face ID/fingerprint login.

  • 9. Why was my Face ID/fingerprint login turned off?

    Your Face ID/fingerprint login may have been turned off for any one of the following reasons:

    • You have recently changed your User ID or Password
    • You have not logged into your Citi Mobile App by entering your password for the past 90 days
    • You have enabled the Face ID/fingerprint login for your account on a different device
    • You have changed/removed your Face ID/fingerprint on your device
    • You have removed your passcode on your device
    • Your online account is locked because you have exceeded the maximum number of password/One-Time-Password attempts

  • 1. What is Push Notifications?

    Push Notifications is a new delivery method of alerts via Citi Mobile® App. Today you can receive alerts via Push Notifications, SMS and/or Email.

  • 2. How can I view or maintain my Citi Alerts Service enrollment status?

    Push Notifications

    Select “Profile” button located in the top left hand corner → Under Profile & Setting select “Alerts & Notifications”

    Note:

    • Push Notification cannot be managed at Citibank Online. However, you can check your current enrollment status of Push Notification by logging on to Citibank Online > Services > My Profile > Citi Alerts.
    • Since Google Play service is not available in China, if you use latest Citi Mobile Android app and frequently travel to China, you may not receive Push Notifications. Thus, we suggest you to enroll in SMS Citi Alerts again via Citibank Online.

     

    SMS & Email Alerts

    Log in to the Citibank Online > Services > My Profile > Citi Alerts

  • 3. Why did I stop receiving Citi Alerts SMS?

    Enrolling for Push Notifications will automatically replace the SMS alerts that you may be currently receiving.

    If you want to enable to receive alerts via SMS, please log on to Citibank Online > Services > My Profile > Citi Alerts > Modify Alerts > Edit > Select your alerts and check “SMS” box.

    If you have enabled SMS alerts, please check the below:
     

    • Your mobile phone is connected to a mobile network
    • Your registered mobile phone number is correct
  • 4. How can I receive my alerts via both SMS and Push Notifications?

    Enabling Push Notifications will automatically replace SMS alerts that you may be currently receiving. If you also want to receive alerts via SMS, please log on to Citibank online > Services > Citi Alerts > Modify Alerts > Edit > Select your alerts and check “SMS” box.

  • 5. I don't want to receive all types of alerts via Push notifications. Can I receive some alerts via Push Notifications and some alerts via SMS and email?

    Yes, please refer to Q8 on how to maintain your Citi Alerts Service enrollment.

  • 6. I have disabled from Push Notifications before and now I want to enroll in again, can I receive alerts via both Push Notifications and SMS?

    Enrolling for Push Notifications will automatically replace SMS alerts that you may be currently receiving. If you want to receive alerts via SMS at the same time, please log on to Citibank online > Services > Citi Alerts > Modify Alerts > Edit > Select your alerts and check “SMS” box.

  • 7. How will my Email Notifications be impacted by enrolling for Push Notifications?

    It will not impact your Email Notifications. You will continue to receive your email notifications.

  • 8. How do I disable from Push Notifications completely?

    Select “Profile” button located in the top left hand corner → Under Profile & Setting select “Alerts & Notifications” → Toggle off “Enable Notifications”

  • 9. Where will I see the alerts that were sent to my mobile phone via Push Notifications?

    You can log in to the Citi Mobile® App, tap the alert icon at the top right corner to view your alerts.

  • 10. How long will the alerts be stored in the app and how can I delete these messages?

    Push Notifications will be retained in the app for 30 days after you receive them. You will not be able to delete any messages from your Citi Mobile® App. But if you uninstall the app, all your notifications will be removed.

  • 11. If I change my alert threshold limit in Citi Mobile® App, will it change the threshold limit for SMS and Email Notifications for the same alert?

    Changing the threshold limit in Citi Mobile® App will change the limit across all types of alert delivery including SMS and email.

    For example, if your current ‘online transaction' threshold limit is HK$5,000 and you change the limit to HK$10,000, all subsequent alerts will be received when the amount of transactions are greater than HK$10,000.

  • 12. I lost my phone. How can I disable Push Notifications?

    There are 2 ways to disable Push Notifications if you have lost your phone
     

    • Enroll for Push Notifications using another phone
    • Call CitiPhone Hotline +852 2860 0333 to disable Push Notifications

     

  • 13. I am not able to enable Push Notifications on my device. Why?

    For security reasons, a device can only be allowed for one customer to enroll at the same time. If you cannot enable Push Notifications on a device, it could be because another user has already enabled Push Notifications on this device. If you would like to enable Push Notifications on this device for your account, you can either:
     

    • Ask the other user who has enabled Push Notifications on this device to disable it, or
    • Delete and reinstall the Citi Mobile app, then log in to the Citi Mobile® App > Select “Profile” button located in the top left hand corner → Under Profile & Setting select “Alerts & Notifications→ Switch on/off the specific alerts for Push Notifications

     

    We recommended that you only enable Push Notifications on the device that you commonly use.

  • 14. I have changed mobile device. Can I see all my previous Push Notifications on my new device?

    Push Notifications cannot be moved from one device to another. Push Notifications will only be retained in your old device for 30 days after you receive them.

  • 15. Why can’t I receive Push Notifications sometimes?

    You may not be able to receive Push Notifications when your mobile cannot connect to a stable WiFi or mobile data networks. We recommend you to log in to the mobile app to check your Push Notifications regularly under the alerts icon

  • 16. Why did I stop receiving Push Notifications on my device?

    If you suddenly stopped receiving Push Notifications, please check the below:
     

    • Your mobile phone is connected to a WiFi or mobile data network
    • Your Citi Mobile® App has not been deleted
    • Your Citi Mobile® App is upgraded with the latest version
    • Your Push Notifications is enrolled for Citi Mobile® App
    • You have not downloaded Citi Mobile® App and enrolled for Push Notifications on any other phone

     

    If all the above are true but you cannot receive Push Notifications, please call CitiPhone Hotline +852 2860 0333 for further assistance.

  • 1. How can I get the Citi Mobile App?

    Currently Citi Mobile App is available in the following 16 markets: Hong Kong, China, India, Indonesia, Japan, Korea, Malaysia, Philippines, Singapore, Thailand, Taiwan, Vietnam, Australia, United Arab Emirates, United Kingdom and USA. You can get our app in Apple App store or Google Play store in these markets by searching "Citibank HK".

  • 2. Why am I not able to use Citi Mobile App on my Android mobile device?

    If you want to use the latest Citi Mobile App on Android mobile device, you will need to grant the permission "Make and Mange Phone Calls" to Citi Mobile App. Please be assured that notwithstanding these permissions, Citi will not make or manage any phone calls on your behalf.

  • 3. Why am I not able to use Citi Mobile App on my tablet?

    Citi Mobile App currently supports iPhone iOS 9.0 or above and mobile phones with Android 4.4 or above. We strongly recommend you not to use any mobile phone or tablet with non-compatible operating system.

  • 4. How can I create an User ID and password in order to log on to Citi Mobile App?

    You can create your User ID and password via Citi Mobile App. Download and launch the Citi Mobile App, tap on "New? Create a login account", and provide the details as stated on screen to complete the registration.

  • 5. Why is it not necessary/required to input a User ID? Why does the 'User ID' field disappear?

    To enable you to log on faster, we have eliminated the step of User ID input. Once you have logged on to the app with a User ID, your mobile device will be linked to this User ID. From then onwards, you are only required to input your password to log on. Each mobile device can only be linked to one User ID.

  • 6. I have to use different User IDs to log on in order to manage my personal and company accounts. Why can't I input other user ID?

    To enable you to log on faster, your mobile device will be linked to a User ID that you log on with most recently. From then onwards, you are only required to input your password to log on. Since each mobile device can only be linked to one User ID, please use another mobile device or desktop/laptop computer to manage other accounts. If you want to log on with another User ID in the same mobile device, please tap 'Forgot?' > Input ATM card number & PIN of this account (For Credit Card customer, please input Credit Card number, CVV2 & date of birth). Upon successful authentication of a One-Time Password, you can input a password of this account to log on.

  • 7. I have input a correct password. Why can't I log on/Why does logon fail?

    We recommend you to reset your password to ensure that is a correct or a valid password to log on. To reset your password, simply tap 'Forgot?’.

  • 8. I have already reset my password and input a correct one. Why can't I log on/Why does logon fail?

    Your user ID may be temporarily suspended. Please tap "Forgot?" on the login screen, input required information and login again upon successful authentication of a One-Time Password.

Disclaimer

Android and Google Play are trademarks of Google Inc.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

The screens and information displayed are for illustration purpose only. Please refer to the Citi Mobile® App for actual screens.

To borrow or not to borrow? Borrow only if you can repay!