General Terms and Conditions:

1. Unless otherwise specified, these programs and offers apply to principal and supplementary cardholders ("Cardholders") of Citi HKTVmall Credit Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Card").“Citi HKTVmall Card Payment Channel Transaction" refers to eligible transactions made with an Eligible Card via the designated “Citi HKTVmall Card Payment Channel” in HKTVmall platform. No Points, cash or any other forms of rebates will be granted by Citibank for Citi HKTVmall Card Payment Channel Transaction, unless otherwise specified by Citibank.
2. “Citi HKTVmall Card Payment Channel” refers to the non-card association payment channel between Citibank and Hong Kong TV Shopping Network Company Limited (“HKTVmall”) that customer may choose to make payment to HKTVmall using the Eligible Card.
3. Citi ThankYou Rewards Terms and Conditions apply for all other eligible spend. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page.
4. The offers cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
5. Citibank shall not be responsible for any matters in relation to the provision of the products or services by HKTVmall. HKTVmall and/or registered merchants on HKTVmall are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
6. Cardholders must maintain valid Eligible Card accounts with good credit record in order to be eligible for the offers. In case there is any fraud / abuse, Citibank reserves the absolute right to charge the equivalent value of the offers rewarded under these programs directly from the Eligible Card account without prior notice, forfeit the Cardholder's eligibility to be entitled to the offers, and/or suspend the Eligible Card account for investigation without prior notice.
7. Citibank reserve the right to amend the Terms & Conditions without prior notice.
8. All matters and disputes are subject to the final decision of Citibank and HKTVmall.
9. In the event of any discrepancy between the English and Chinese versions of these Terms & Conditions, the English version shall prevail.

 

Citi HKTVmall Card – Day Day 10% Mall Dollar Rebate Offer Terms and Conditions:

1. The promotion period is from February 8, 2023 (00:00) to April 30, 2023 (23:59), both dates inclusive (“Promotion Period”).
2. Cardholders are entitled to 10% Mall Dollar Rebate (“Mall Dollar Rebate”) on designated supermarket products with the label “10% rebate with Citi HKTVmall Card” (“Designated Products”) (“Eligible Transactions”) upon spending HK$300 or above on Designated Products with the Eligible Card at HKTVmall app or website through Citi HKTVmall Card Payment Channel during the Promotion Period. Other transactions, including but not limited to shipping fees and purchase of HKTVmall e-Gift Vouchers, HKTVmall Ad credit top up coupon, Infant Milk Powder (Stage 1), HKTVmall packing materials, charity donations, life insurance products, HKTVmall Lite orders, Wet Market Express orders, and transactions made through PayPal, PayMe, Octopus, AlipayHK, WeChat Pay HK, Atome and payments made at HKTVmall O2O shops and HKTVpay or unposted / cancelled / refunded / falsified / unauthorized transactions are excluded.
3. Cardholders can enjoy a maximum of 50 Mall Dollar Rebate in each order, rounded up to 2 decimal places.
4. The promotion only applies to the first 4,000 Eligible Transactions each month on a first-come-first-served basis, while the quota lasts.
5. Mall Dollar Rebate will be credited to the Cardholder’s HKTVmall account within 2 weeks upon purchase order completion.
6. The validity period of Mall Dollar Rebate is 3 months.
7. The usage of Mall Dollar Rebate is subject to the relevant terms and conditions. For details, please check with HKTVmall.
8. This promotion can be enjoyed in conjunction with the 5% Off on Citi HKTVmall Card Day / Gold VIP Day / VIP Day.
9. If under any circumstances Cardholders partial / fully cancel the Eligible Transaction, Citibank and HKTVmall reserve the absolute right to retrieve the Mall Dollar Rebate directly from the Cardholder’s HKTVmall account without prior notice.
10. Citibank and HKTVmall reserve the right to change, suspend or cancel this promotion or amend these terms and conditions at any time without prior notice.
11. In case of any disputes, Citibank and HKTVmall reserve the right to make the final decision. These terms and conditions shall be governed by the laws of Hong Kong.

 

General Terms and Conditions for “Citi Pay with Points Reward: Earn up to HK$600 Spending Rebates” ("Citi Pay with Points Reward"):

1. The promotion is only applicable to the HKTVmall Mobile Application and the HKTVmall website (www.hktvmall.com) (“HKTVmall”).
2. The promotion is only applies to principal Cardholders of Citi HKTVmall Card, who are also HKTVmall members (“Cardholders”), HKTVmall may reject a Designated Card if its payment system cannot handle the Designated Card type. Please contact HKTVmall for details.
3. A "Single Net Transaction" applies to the final amount of a single transaction after deduction of all applicable discounts, reductions, Mall Dollar cash rebate and value of HKTVmall e-Gift Vouchers. Other transactions, including but not limited to shipping fees and purchase of HKTVmall e-Gift Vouchers, HKTVmall Ad credit top up coupon, Infant Milk Powder (Stage 1), HKTVmall packing materials, charity donations, life insurance products, HKTVmall Lite orders, HKTVexpress (grocery, takeaway, food delivery) orders, and transactions made through PayPal, PayMe, Octopus, AlipayHK, WeChat Pay HK, Atome and payments made at HKTVmall O2O shops and unposted / cancelled / refunded / falsified / unauthorized transactions are excluded.
4. Citibank (Hong Kong) Limited ("Citibank") will determine the eligibility of Cardholders to participate in this promotion as well as the eligibility of transactions based on Citibank’s records.
5. In case of any fraud / abuse / reversal / cancellation or refund of transactions (in part or in whole) in respect of which the offers were awarded, Citibank reserves the right to debit from the Cardholder’s credit card account or (as the case may be) bank accounts the equivalent amount of the offers without prior notice.
6. Cardholders’ accounts must be valid and with good credit record during the promotion period and the fulfillment period in order to be eligible to receive the offers, otherwise Citibank reserves the right to forfeit the offers without prior notice.
7. Cardholders must keep and submit the relevant original credit card sales slips and original merchant sales receipts and/or other documents in respect of the Single Net Transactions for inspection upon request by Citibank. All documents submitted to Citibank will not be returned.
8. Unless otherwise specified, this promotion cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
9. Unless otherwise specified, all amounts will be counted in Hong Kong Dollars.
10. The offers received from this promotion cannot be used to settle any previous outstanding balances or withdrawn as a cash advance, nor be transferred or exchanged for cash or other offers.
11. Availability of the offers is subject to offer or service availability, account status checking and final acceptance by Citibank and Hong Kong TV Shopping Network Company Limited (“HKTVmall”) at their absolute discretion. Photos, product specifications and prices are for reference only.
12. Citibank shall not be responsible for any matters in relation to the related products or services. HKTVmall is solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services. Please contact HKTVmall for details.
13. Cardholders shall be deemed to have accepted any risks and liabilities in whatsoever nature associated with the products/ services/ auxiliary services supplied by the third party vendors of HKTVmall and shall waive any claim against Citibank in relation to such risks and liabilities when cardholders make the relevant transactions.
14. Citibank and the Merchant reserve the right to amend the terms & conditions without prior notice. All matters and disputes are subject to the final decision of Citibank and the Merchant.
15. In the event of any discrepancy between the English and Chinese versions of these terms & conditions, the English version shall prevail.

 

“Citi Pay with Points Reward" Terms and Conditions:

16. The promotion period is from February 20, 2023 (starting from 00:00am) to April 30, 2023 (until 23:59pm) (“Promotion Period”). All Citi Pay with Points redemptions (based on redemption dates, as defined in “Citi Pay with Points” Terms and Conditions) must be conducted during the Promotion Period of Citi Pay with Points Reward.
17. Cardholders can enjoy a HK$100 spending rebate upon making a Single Net Transaction (as defined in Clause 3) of HK$400 or above at HKTVmall with Designated Cards and subsequently make a successful Citi Pay with Points redemption of HK$400 or above (“Eligible Redemption”) at HKTVmall during the Promotion Period.
18. Cardholders can enjoy a HK$40 spending rebate upon making a Single Net Transaction (as defined in Clause 3) of HK$200 or above at HKTVmall with Citi HKTVmall Card and subsequently make a successful Citi Pay with Points redemption of HK$200 or above (“Eligible Redemption”) at HKTVmall during the Promotion Period.
19. Cardholder who make a single Eligible Redemption as set out in Clause 17 or 18 with Citi HKTVmall Card, can only enjoy HK$100 spending rebate or HK$40 spending rebate per redemption.
20. Citi Pay with Points Reward only applies to the first 10,000 Cardholders and completed the requirements as set out in Clause 17 and/or 18 with Designated Cards at HKTVmall on a first-come-first-served basis, while the quota lasts.
21. During the entire Promotion Period, each Cardholder (based on the unique Hong Kong Identity Card/ Passport number per Citibank’s record) can enjoy Citi Pay with Points Reward six times at most and only applicable to the first six successful Citi Pay with Points redemptions. Each Cardholder will be entitled to receive a maximum Spending Rebate amount of HK$600 regardless of whether one or more Designated Cards completed the Citi Pay with Points redemption.
22. Cardholders are required to maintain sufficient available Citi Points of equivalent value of at least HK$400 in their Designated Card accounts, in order to complete a single Eligible Redemption as set out in Clause 17 to enjoy the offer. Cardholders of Citi HKTVmall Card are required to maintain sufficient available Citi Points of equivalent value of at least HK$200 in their card accounts, in order to complete a single Eligible Redemption as set out in Clause 18 to enjoy the offer.
23. Citi Pay with Points redemption will be available after 30 days once the Cardholders enroll or update their Citi HKTVmall Card to HKTVmall account.
24. During the Promotion Period, Cardholders who have their respective Credit Card(s) replaced, renewed (Inclusive of renewed Visa Card to a Mastercard), report lost / stolen, all the Eligible Redemptions made on the corresponding newly issued Credit Card due to the scenarios mentioned above will be automatically considered in the eligibility of the promotion.
25. If transactions are confirmed to be qualified for the rebate after verification by Citibank at its sole and absolute discretion, the corresponding rebate will be automatically credited to the Designated Card account (or the corresponding newly issued Credit Card as referred to Clause 24) on or before June 30, 2023. Regardless of the number of Designated Card(s) hold under the same Designated Cardholder, the one who first fulfills such requirement as aforementioned in Clause 17 and/or 18 will prevail.
26. Citi Pay with Points via HKTVmall is subject to other terms and conditions, please refer to “Citi Pay with Points” Terms and Conditions for details.

 

“Citi Pay with Points” Terms and Conditions:

1. Citi Pay with Points Redemption Service (“Service”) applies to Principal Cardholders ("Cardholders") of Citi Classic Card, Citi Gold Card, Citi HKTVmall Card, Citi Rewards Card, Citi Prestige Card, Citi Plus® Credit Card, Citi PremierMiles Card and Citi Ultima Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Cards").
2. This Service is applicable to the Single Net Transaction (as defined in Clause 3) Cardholders made at HKTVmall Mobile Application or HKTVmall website www.hktvmall.com (“HKTVmall Platform(s)”) with an Eligible Card (“Eligible Transaction”).
3. A "Single Net Transaction" applies to the final amount of a single transaction after deduction of all applicable discounts, reductions and value of cash vouchers. Unposted / cancelled / refunded / falsified / unauthorized transactions are excluded.
4. To enjoy this Service, Eligible Cardholders must verify their identity by providing their mobile phone number that has been registered with Citibank, as per Citibank’s last updated record, to receive a One-Time Password, and the identity verification will be confirmed upon the One-Time Password is correctly entered. Eligible Cardholders can select the amount to redeem with Citi Points (“Points”) and complete the redemption under the Service.
5. Identity verification will not be required for subsequent redemptions made by the same Eligible Card under the same HKTVmall account.
6. The Service is valid immediately after performing the Eligible Transaction. In any case Cardholders exit from HKTVmall Platforms voluntarily or involuntarily including but not limited to network disconnection, technical device malfunction or unexpected outage on HKTVmall Platforms, during any of the steps illustrated under Clause 4-5, Cardholders will not be eligible to enjoy the Service and will require to make another Eligible Transaction at HKTVmall Platforms to enjoy the Service.
7. The amount of Points redeemed for statement credits to offset Eligible Transaction will be deducted from Eligible Card account. Cardholders may redeem up to Eligible Transaction amount in full with Points or available Points at Eligible Card account (whichever is lower). Cardholders must redeem a minimum amount, which is subject to the minimum required Points shown in the Citi Pay with Points page under HKTVmall Platforms for each redemption. Statement credits will be posted to Eligible Cardholders’ Card Account within 7 calendar days of redemption.
8. The redemption rate varies by credit card types and may change from time to time. The exact redemption amount and points required are based on the display at the Citi Pay with Points page under HKTVmall Platforms at the time of redemption.
9. Eligible Cardholders must promptly update Citibank of any change to mobile phone number. Citibank shall not be liable to any Cardholders or anyone else for any losses or damages arising from the Service.
10. The Service cannot be cancelled, returned, exchanged or traded for cash or other promotion.
11. If under any circumstances Eligible Cardholders return or cancel the Eligible Transaction, any associated statement credit will remain on Eligible Cardholders’ Card Account and Points will not be returned.